Privacy Policy
Last updated: June 2026
1Introduction
Welcome to LAAO. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services. By using the platform, you agree to the collection and use of information in accordance with this Privacy Policy.
2Information We Collect
We may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Pickup and delivery addresses
- Profile information
Transaction Information
- Parcel details
- Payment information
- Order history
- Delivery records
Device and Technical Information
- IP address
- Device type
- Operating system
- App version
- Log data
Location Information
We may collect live or approximate location data to:
- Enable pickup and delivery services
- Track parcels
- Improve service accuracy
Location access can be controlled through your device settings.
Partner Information Collection
To verify delivery partners, porters, transport providers, and other service personnel, we may collect:
- Aadhaar card details
- Aadhaar number (full or masked)
- Copy/photo of Aadhaar card
- Government-issued identity proof
- Passport-size photograph or selfie
- Phone number linked to verification
- Address details
- Verification status and related records
We may use third-party verification services to validate identity documents where required.
3How We Use Your Information
We use collected information to:
- Provide transportation and delivery services
- Process bookings and payments
- Verify users and prevent fraud
- Improve customer support
- Send notifications and updates
- Maintain platform safety and security
- Comply with legal obligations
Purpose of Partner Data Collection
Partner information may be used for:
- Identity verification
- Fraud prevention
- Delivery coordination
- Operational management
- Payment processing
- Safety and security purposes
- Customer support
- Compliance with legal obligations
Partner Location Information
The platform may collect live or approximate location data of delivery partners and porters during platform usage for:
- Parcel tracking
- Route coordination
- Delivery status updates
- Operational monitoring
- Fraud and misuse prevention
By using the platform, partners consent to such collection and usage of location information.
5Payment Information
Online payments may be processed through third-party payment gateways such as:
- Razorpay
- Banks and UPI providers
We do not store full debit/credit card details on our servers unless required by applicable law.
6Data Security
We implement reasonable security measures to protect user information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
However, no internet-based system is completely secure, and we cannot guarantee absolute security.
Protection of Identity Documents of Partners
Identity verification documents including Aadhaar details are stored with reasonable security safeguards and restricted access controls. Such documents are collected solely for verification, compliance, operational safety, and fraud prevention purposes.
7Data Retention
We may retain user data:
- For operational and legal purposes
- To resolve disputes
- To comply with taxation and regulatory requirements
8User Rights
Users may:
- Access their information
- Request correction of inaccurate data
- Request account deletion subject to legal obligations
Requests may be made through our support contact details.
9Third-Party Services
Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of third-party platforms.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted within the application or website.
11Consent for Communications
By using the platform, users and delivery partners agree to receive:
- SMS notifications
- Phone calls
- WhatsApp messages
- Email communications
- Push notifications
These communications may relate to:
- OTP verification
- Order updates
- Delivery coordination
- Account verification
- Promotions and service announcements
Users may opt out of promotional communications where applicable.
12KYC and Verification Compliance
LAAO may collect and process identity verification documents for compliance, fraud prevention, and operational safety purposes. Users and delivery partners agree that:
- Submitted documents must be genuine and valid.
- False or forged documents may result in account suspension and legal reporting.
- Verification records may be retained for legal and compliance requirements.
13Children's Privacy
The platform is not intended for individuals below 18 years of age. We do not knowingly collect personal information from minors.
14Cross-Border Data Processing
Data may be processed or stored using third-party cloud or technology service providers located inside or outside India, subject to applicable legal protections.
15Platform Analytics and Performance Monitoring
We may use analytics and monitoring tools to:
- Improve application performance
- Detect crashes and technical issues
- Analyze usage trends
- Prevent abuse and fraudulent activity
16Account Deletion and Data Removal
Users and delivery partners may request account deletion through customer support. Certain information may still be retained:
- For legal compliance
- Taxation requirements
- Fraud prevention
- Dispute resolution
- Law enforcement obligations
17Consent to Location Tracking for Active Deliveries
During active bookings or delivery operations, location tracking may continue in the background to:
- Improve delivery coordination
- Enhance customer safety
- Prevent fraud and misuse
- Enable real-time parcel tracking
Users can manage location permissions through device settings, though some services may not function properly without location access.