Privacy Policy

Last Updated: May 2026

At Laao, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our logistics platform, website, or mobile applications.

1. Information We Collect

  • Personal Information: Name, phone number, email address, and billing information provided during account creation or package booking.
  • Delivery Data: Sender and recipient details, pickup/drop-off locations, package dimensions, and contents description.
  • Location Data: For drivers, we collect precise location data to track packages in transit and provide real-time updates.
  • Device & Usage Information: IP addresses, browser types, and app usage data to improve our services.

2. How We Use Your Information

We use the collected information to:

  • Facilitate package deliveries between customers, hubs, and drivers.
  • Send notifications regarding delivery status (e.g., picked up, in transit, delivered).
  • Verify identities for secure handovers using ID, OTP, or QR codes.
  • Process payments and prevent fraudulent activities.
  • Improve routing efficiency and overall service quality.

3. Data Sharing and Disclosure

To provide our logistics services, we must share certain information:

  • With Drivers: Names, pickup points, destination hubs, and contact numbers to facilitate the Direct to Driver handover or Hub-based deliveries.
  • With Hubs (Bus Stand Shops): Package identifiers and recipient names for verification during storage and handover.
  • With Service Providers: Third-party payment processors, cloud hosting, and SMS gateways.
  • Legal Requirements: When required by law or to protect our legal rights.

4. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also opt-out of promotional communications at any time. For privacy-related requests, please contact our support team.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@laao.com.